Frequently Asked Questions
Everything you need to know about growing with Monster Gardens.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location. Discreet packaging is used for all orders to ensure privacy.
What is your return policy for hydroponic equipment?
We offer a 30-day return policy on most unused and unopened items. Please note that certain products, like nutrients or specialized lighting, may be subject to a restocking fee.
Do you offer technical support for setting up grow rooms?
Yes, our team of experts is available to provide guidance on equipment compatibility and setup. You can reach us via phone or email for personalized consultations.
Are your products covered by a warranty?
Most electronic equipment, including ballasts and LED grow lights, comes with a manufacturer's warranty. We are happy to assist you in facilitating the warranty process if a defect occurs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and wire transfers for larger commercial orders.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. Once an order has reached our warehouse for processing, we are unable to make changes.